What our patients say!
Danielle Hicks
23:54 01 Dec 22
When I called to make an appointment, I asked a few times if they honored my insurance. I was told that they did. After... waiting for a month for my appointment, I showed up and asked them to confirm that my insurance covers the exam and X-rays. She then told me no, they aren’t considered in network. So, I would have to pay up front. I took time off work and missed important meetings at my office for nothing. They aren’t in network for Delta Dental, so if you have that insurance, don’t waste your time here.read more
Charles Hardy
15:17 17 Nov 22
Dr Hickman is a very good patient focused dentist, one of the best i've ever known. The staff is very friendly and... customer focused as well, I love them all. I will not hesitate to recommend Arden Premier Denistry to my family and friends .read more
Richard Haschke
16:07 28 Jul 22
Have been here a few times this year getting dental work done that I’ve put off way too long. The staff is always super... nice, from front desk to Dr. Hickman himself. They work very quickly but with precision, and I’ve never had to wait more than a couple minutes in the lobby. Definitely recommend!read more
Susan Feeney
11:45 27 Jul 22
Do not hesitate to try Arden Premier Dentistry, everyone in the practice is kind and professional! They will work with... you every step of the way to achieve your dental health! Dr. Hickman takes great pride in his work and is an exceptional dentist! Thank you all for making me want to smile again! 😃read more
Shelby Bowling
21:28 21 Jun 22
We found Arden Premier Dentistry by using our insurance company's in-network directory. After my husband's first visit... we were told that they are no longer in-network and we had to pay much more for the service provided. Come to find out, our insurance coverage is the same for out-of-network dentists. Amongst other billing mistakes, plus the humiliation and shaming experienced by the dentist in this office- it was an overall horrific experience. I would avoid this practice if you can.read more
Charles Hardy
01:04 07 May 22
I am highly satisfied with the quality of service provided by Arden Premier Denistry, they went over and beyond to make... sure my dentures were repaired and delivered to me in a timely manner so I could attend my grandson's college graduation. The staff is very cordial and professional. I will not hesitate to recommend them to my family and friends. They are a breed apart.read more
Brittany Burch (Britt)
20:53 03 May 22
Did not enjoy my experience at this practice. Called to make a cleaning appointment as a new patient, and was advised... that I have to make two appointments: one for an exam to know what kind of cleaning I needed, and one for the cleaning. I had never heard of this two-visit approach before, and I also explained that it was an hour round trip, and that I wasn’t going to be in town long to come back a second time. Although I moved forward with scheduling just the exam, I called back after reconsidering and was able to make an appointment for a cleaning. When I arrived, the hygienist was out, no one called to let me know. So I just had the exam, which, determined that I needed a deep cleaning. I took time off work to squeeze in a the second trip. Although it was a ‘deep’ clean, the entire process took 30 minutes, at most. All told it was $170, after insurance.Two stars because hygienist was top notch! Would not recommend the practice however.read more
Cathie K
22:37 08 Apr 22
I was so happy when they called me back the same day to say they could see me that afternoon. The staff and the... dentist were wonderful. I will definitely return to them for more work.read more
Eva Peterson
21:08 12 Jan 22
I wish I could give more than 5 stars. This is the best dental service I have ever had in the U.S. All of the staff... were very friendly and helpful, starting from the front desk service to the moment I walked out of the door, I can see how great Dr. Hickman leads this professional team. They are doing a more wonderful job than what they say on their website.All the staff are creating a comfortable and client-oriented environment. Dr. Hickman is very knowledgeable and professional. He explained everything I needed to know and did a fantastic dental job very efficiently and professionally. His assistant Melissa was also very nice and professional. She kept trying to create a caring and relaxing environment to help me feel not that nervous.As an Asian, I understand that maybe it is a little bit hard for us to find a totally satisfactory dental service because of the cultural and language differences. I have had some less than ideal dental experiences in the U.S. in the past, but a good listener and a caring and professional team can provide high quality dental service for anyone no matter which race you may be.If you are looking for a high standard and quality dental service, I highly recommend this place.Once again, thanks Dr. Hickman and your great team for doing such an amazing job.read more
Phil
11:08 02 Nov 21
Very friendly staff! The dentist informs you of what is needed. There was no pressure to get extra teeth work done.... Highly recommend!read more
joe valdez
09:20 28 Oct 21
The staff at Arden Premier were very friendly and accommodating. They are transparent and professional. I never felt... like I was being pushed to get unnecessary services like I have before at other Dentist office. They are great with my entire family and I'm so happy I found this place.read more
Sahil Gupta
00:11 26 Oct 21
Terribly unhappy. I had a small chip on my molar and the dentist assured me he could just shave a little off to... smoothen it. He said it would take a couple of seconds and have no repercussions. I agreed since the chip was slightly sharp to my tongue. After he shaved off my tooth he said the molar was extremely cavity prone now and it required a filling. I had gotten an xray before he shaved my tooth, so he should've known if I would need a filling regardless. All of this and then I had to pay out of pocket even though the front desk said insurance would cover it. Terrible dentist don't come hereread more
Makenzie St. Louis
01:39 22 Oct 21
I am very unsatisfied with my recent experiences at this dental office. I’ve been going here for 2 years and have had 3... different dentists, very inconsistent. Never left feeling like it was outstanding service either. The last cleaning I had was an absolute joke by Maria. She got the toothpaste in my hair and kept spraying my face. I thought it was her first cleaning ever and it felt so rushed being scheduled as the last appt. Then I scheduled to have two fillings done within two weeks following that cleaning. Maria was the hygienist again and she was shoving a mouthpiece in my mouth right at the start of the appt. I started to feel the corner of my lip starting to burn as I’m paying $100 for the two fillings. I go to my car, take my mask off & wiped off skin… I go back inside to let the dentist know that my face was burning and I did not know why. He put vasoline on it, apologized a lot, and kept saying “thank you for being so understanding.” He even added that I may have sensitive skin… it was an acid burn from a product he was using. I had a headache all weekend following the fillings due to my bite being slightly off and readjusting. I contacted the office to ask for compensation for the recent events and having my bite fixed. They did not offer me any compensation and when he filed down my fillings he told me that the acid burn was “healing well” & that it happens all the time. I will not be returning nor recommend this place to anybody.read more
Sheila Mcclellan
00:26 03 Jun 21
Ladies at check in were very nice and pleasant. Very efficient. I didn't have to wait long at all to go back.Gini did... my cleaning and she is awesome!! Very nice and personable. Remembered me from last 6 months.I met Dr. Hickman and he was very thorough. Showed me pics of teeth that could potentially give me problems in the future.At checkout I didn't wait at all. Therewas someone checking out and Valerie told me to come to front window and she would check me out.Very good appointment.read more
Jesse Staalman
22:10 02 Jun 21
Great service, super kind staff, dentist took a lot of time to make sure I understood everything. Pricing was... transparent and very competitive. I plan to have all future work done here.read more
Louis Paine
03:47 12 May 21
All of the staff were professional, helpful and welcoming ; culminating with an instructive discussion of your dental... needs by DDS.. Hickman. Supporting staff exhibited a strong "patient first" attitude.read more
Amy Velasques
22:11 05 May 21
Arden premier has always met my dental expectations. I definitely recommend this dentistry.
Rick Dawley
17:28 16 Apr 21
I felt confidence when going to see Dr. Meinhold and her staff. Dr. Planer who has taken over for the now retired... Meinhold has retained the staff and has brought with her broad experience that has energized the practice. I felt an immediate confidence during my first her and have since needed a crown and a replacement night guard which has further validated that confidence. All in all a wonderful transition.(2017)The torch was recently passed to Dustin Hickman who has proven to be a worthy successor. I have had three encounters - crown for an implant, fillings for front teeth, and cleaning/consultation earlier this week. He and his staff have been excellent - from front desk to hygienist to assistant. He has roots in this area and I look forward to him continuing as my dentist for many years to come. (4/16/2021)Most recent visit, June 7, 2022, was excellent as usual - both front desk and procedure.read more
marilyn higgins
11:59 16 Apr 21
Gini cleaned my teeth and did a wonderful job even after the whole Covid year of no cleaning.❤Dr. Hickman was... so pleasant and helpful.Thanks Arden Pemier Dentistry!read more
Jennifer Lynch
23:56 16 Mar 21
The office staff and hygienist are amazing. They are kind and helpful, and took time to explain my insurance and the... treatments that I needed. The office received a 3 star only because they balanced the Dr. He was condescending, rude and argued with me (the patient) about his credentials versus my specialist over a condition that I have. I'm surprised anyone else can fit in the room with his ego. The Dr that was there until March 2020 was amazing - this new guy not so much.read more
Francesca Paine
22:23 16 Mar 21
Excellent office. We recently moved from the South Florida area and needed a new dentist. We chose this office by... chance and I’m so glad we did. The staff are so friendly and caring. Dr Hickman is fantastic. My husband and I have pretty bad teeth and I have never felt more comfortable. Never once did he shame me or make me feel bad. I highly recommend this office.read more
Perla Apodaca
15:19 16 Mar 21
From the time I arrived to the time I left. Everyone was so nice and professional. The ladies upfront made sure I had... all I needed before I arrived. The dental hygienist, she did an amazing job in cleaning my teeth and answered all my questions. The dentist was very good and thorough about my dental care. He answered all my questions. I left feeling cared for. Keep up a great job!Thank you again!read more
Joey Sasvari
17:00 02 Mar 21
Arden premier is reliable and Dr. Hickman is clearly knowledgeable with fair treatment plans. Highly recommended for... all your dental needs.read more
Karen C
17:39 25 Feb 21
After moving here from Florida during Covid lockdown I was searching for a dentist and drove past this office. Decided... to make an appointment and so glad I did.read more
jonathan garcia valle
22:13 07 Oct 20
I have been a client for premier dentistry for 7 years and they are always professional and on time and they always... give me tips to take care of my teeth and health. I highly recommend this place and their prices are very reasonable.read more
Charlie Howard
22:44 14 Sep 20
The place was really clean they took my temperature when I entered the building waited 5 minutes or so to be seen, and... the staff were really nice and polite. If you need a place to get your teeth taken care ofArden Premier Dentistry is the place 💯😁read more
John Seiber
16:07 19 May 20
I would not give 1 star if I did not have too. I liked Dr. Planer but other than that it has been a year of problems.... First I was told by the front desk associates when I first went there that they did not accept my insurance. My insurance company had to call them to tell them they did accept my insurance and explain it to them. On the next visit they made me pay for my procedure stating that my insurance would not pay for it. After my insurance did pay them it took weeks to get a check back from them. I had an appt. today at 10:30 that they called and rescheduled last week because their hygienist did not work on my originally scheduled day. So I moved it to today. They called me at 9 am today to tell me that they no longer accepted my insurance again. They also stated that Dr. Planer was not longer the dentist there. This is incompetence at it's finest!read more
Jess
02:11 10 Mar 20
Went in as a new patient. It had been a while since I seen a dentist. I do not like the dentist. I've had bad... experiences in the past which made me put off going for years. Kelly took great care of me and kept me in the loop of everything happening while I was there. I needed an extensive cleaning and she was great. I look forward to my follow up and continue care for years to come. I hope each visit I have the same experience as I did today. Thank you Kelly 😊read more
Jerry Young
01:50 26 Feb 20
I had a very pleasant experience on my first visit at Arden Premier Dentistry. All of the staff was very nice and... friendly. Dr. Planer was all about my want’s and needs and made me feel like my smile was in good hands! Thanks to the entire staff .read more
Vickie Woodard
23:20 24 Feb 20
Absolutely wonderful experience. They are so worried about you hurting and take all measures to make sure you are ok.... I will be going there for the rest of my life I hope. The dentist is great, fast, efficient, accurate, and is just on her game.read more
Chad Beasley
01:07 16 Jan 20
Really nice atmosphere and was treated like family. I recommend this dentist to anyone that needs one. Dr. Planner is... very knowledgeable and does a great and thorough job upon my visits there.read more
Stuart McInnis
01:18 19 Dec 19
Most people see going to the dentist as a necessary evil, including me. But at least Kelly and Dr Planer make it... pleasant. Dr Planer gives great advice and I trust her judgment, after a lot of questions, when she makes suggestions. Glad she is with us.read more
Brittany Whitehead
00:28 13 Dec 19
Dr. Planer and her staff are not only the warmest people and professionals, but they make sure you feel like an... individual patient and not just the next slot in line. My young children were in for just their second visit to the dentist ever, and had such a positive experience. Highly recommend!read more
Austin Taylor
00:12 04 Dec 19
I needed to see a dentist for a tooth pain that suddenly came up. When I called, they were able to schedule me for the... next day which was awesome. I have anxiety and take medication for it, but they made me feel comfortable. The dentist sat down to talk to me and get to know a little about me before any work was done. I was probably the worst patient for them as I have a bad gag reflex and my anxiety doesn't help at all, but they made me feel comfortable and the dentist and assistant were excellent in the work they did and with explaining what I needed done at that time and for the future. Highly recommend this place.read more
Pat Vernon
02:16 22 Nov 19
Had an emergency dental need before leaving town for vacation. Dr. Planer and her staff worked me in and assessed and... fix my need quickly and professionally. I was grateful for their responsive service.read more
Don Roux
15:39 21 Nov 19
Dr. Planer and her staff are worth every star I've given them. From my 1st phone call, the receptionist was courteous... and friendly. Even though I had never been seen by them before, she recognized that I needed to be seen immediately and set up an appointment for the following morning. Their office is immaculate. Dr. Planer's Dental Assistant was welcoming, friendly and concerned. I was nervous and she made me feel very comfortable. I was very impressed with Dr. Planer. She talked with me, did not seem rushed and was interested in learning more about me and the problems I had been experiencing. She was gentle, knowledgeable and went above and beyond in getting me set up to get the work done. I have full confidence in her. We are new to this area and I'm so grateful that I have found Dr. Planer and the Arden Premier Dentistry.read more
R M
23:19 14 Nov 19
Dr. Planer is an excellent Dentist. She's done some fillings for me. One that other Dentist said couldn't be fixed... without surgery and graphing of the bone. This has been fixed by Dr Planer several months ago. I've not had any problems with it. Dr Planer is very nice and professional. I went in today for a cleaning Kelly Beard was my hygenist. She also did an excellent job. She made sure that I knew how to care for my teeth before I left. Dr Planer examined my teeth to make sure everything was good. I would give the whole group a 10 stars if I could! Great people, down to earth.read more
Terry Rogers
21:28 04 Nov 19
I always get expert dental care in a friendly, spotless environment. I couldn't be Happier with the Professionals at... Arden Premier Dentistry. I recommend you make an appointment -- You will be glad you did !!read more
Charles Kimball
21:40 31 Oct 19
Arden Premier Dentistry,Great staff, knowledgeable, personable. May sound so wrong but even for a Dental office they... make you feel at ease.My experience is they go above and beyond to spend time clarifying your personal dental needs.I would highly recommend Arden Premier Dentistry to all!Just don’t take my appointment!read more
Tyler Vigfusson
21:12 29 Oct 19
Love this place and love these professional women! Super sweet people that really know their stuff and don't judge you... if your getting back on track like myself.read more
Angie Mendenhall
21:05 29 Oct 19
Dr. Planer is so kind and friendly. And the office was so clean and put together. All of the staff were super friendly!... My whole family will be back soon for our check ups!!!read more
Jonathan Garcia-Valle
23:19 30 Sep 19
Jessica planer has been my dentist for 4 years and she is excellent! The staff is very professional and knowledgeable.... I highly recommended this place! They have great prices!read more
Karen Whiting
23:53 28 Sep 19
I love the atmosphere of this dentistry. They are professional and friendly and answer all questions I had. From the... greeting to the cleaning to the doctor... all of it was great. Highly recommend!!read more
Beth Fisher
01:33 26 Sep 19
This was my first visit to have my teeth cleaned. The office was very professional and the hygienist who cleaned my... teeth was very experienced and did a very thorough job. Dr. Planer was very warm and personable followed up with a thorough oral exam. Based on my experience I would happily recommend this practice.read more
Melissa Carson
23:50 13 Sep 19
This office exceeded my expectations as a new patient. They welcomed me in, treated me like I had been a patient there... forever. I enjoyed my routine cleaning and look forward to my next visit! Thank you to Beth my dental Hygenist and Dr. Planner as well as the staff checking patients in and out. Such a great office environment in all aspects!read more
Rick Devereaux
23:37 03 Sep 19
Very professional and courteous team. Always on time and get me in and out quickly. And they’ve never tried to... up-sell me on products or services I don’t need. Hygienist Elizabeth did a great job!read more
Charlie Kimball
16:35 20 Aug 19
I have never been afraid of much with the exception of (as most people) Dental procedures.I guess this stems back to... old barbaric practices as a child.Let me be the first to say I feel great to have overcome this, the entire staff at Arden Premier Dentistry with there calming and caring professional care and basically pain free procedures are the best.I won't say I look forward to continued treatment but I can say I will no longer have that fear.I know I'm in great hands.This team really puts the patients concerns first.Thank you so much for your advise, recommendations and follow-ups.read more
Adam Parker
01:13 16 Aug 19
I have a ton of anxiety about going to the dentist. I went today for the first time and had a small anxiety attack. Dr.... Planer took the time to calm me down about my crown and my issues. I am glad I came to this office. The staff there are very nice and show they care.read more
amanda chancey
00:31 13 Aug 19
This is a great place. The staff was friendly, and kind. Jessica Planner is very thorough with explaining what issues... you have with your teeth and with any procedures that she is going to do while you are there. I will definitely refer this office to anyone .read more
M Moore
02:27 25 Jul 19
We had a great experience. Candice put me and my son at ease, very encouraging with positive reinforcement. I was so... impressed that Dr. Planer had already coordinated a treatment plan with our orthodontist prior to our arrival. Very happy we chose this dental practice.read more
Beverly Clemmer@bellsouth.net
01:06 13 Jul 19
We are very satisfied with the service we receive at this office. The hygienists are great and the office personnel... get us checked in and out in a timely manner. Thank you Dr. Planer!!read more
Joseph Duffy
16:27 21 Jun 19
Clean, professional, quick and affordable.....office and staff are great. My family and I plan on staying with them... for as long as we live in the area. Well worth the drive from Montfordread more
jessika webb
23:08 20 Jun 19
Today was my second visit with Arden Premier and I’m quite pleased with my experiences here. The hygienists are so kind... and gentle and really take their time to get to know your dental history and care about making your visit as comfortable as possible. I also met Dr. Planer and she was so fun and polite and answered any of the questions I had without missing a beat. I highly recommend Arden Premier. You won’t be disappointed!read more
Susan Fraser
11:20 20 Jun 19
Everything was great. As easy as can be at a dentist! Will continue to use Arden Premier and I don't think anyone can... go wrong using themread more
Steve Sheppard
17:28 28 May 19
Very comfortable atmosphere with very professional and personable hygienist (Beth) and knowledgeable and pleasant... dentist (Dr. Planner). Never liked going to the dentist before but feel now my mouth is in good hands. Great practice that I would recommend to anyone.read more
Lois Sims
01:39 22 May 19
One could not ask for better care. I absolutely was totally pleased with reception, Beth (hygienist), & Dr. Planer!... What a pleasure to be treated so well & given the best care. Thank you all! I recognize efficiency, caring, & expertise & I received that at Arden Premier Dentistry! Kindness & "down-to-earth"...that's what I felt!read more
Jessica Case
20:11 30 Apr 19
My children were very impressed with their care here. I highly recommend this place! Also, they are one of few dentist... in the area that accepts military dental insurance (Tricare Dental).read more
Nick64266
17:31 18 Apr 19
The hygienist was very pleasant and kept the scrapping to a minimum pain level. The dentist was very informative,... friendly, and relaxed. Definitely a place I will gladly spend my visits!read more
Chris Steward
23:42 15 Apr 19
There is not a lot of places where you go and feel that the staff genuinely care about you. Well this is one of them. I... could not ask for a better experience when going to the dentist. Absolutely wonderful staff and I definitely recommend Arden Premier Dentistry 100%.read more
Heather Salvo
16:43 11 Apr 19
My first visit to Dr.Planer’s office in Arden was such a pleasant experience. The atmosphere was calm and the staff was... cheerful and kind. My teeth felt amazing. I found my families new dental home. Thank you!read more
23hannahbanana
12:56 19 Mar 19
I love the experience I had at Arden. Dr. Planer is so patient & understanding of all my needs (not just dental)! She... is very calm & makes me feel relaxed in her hands!read more
